Select this to use the Sales Order Invoices program to select an invoice from the Reprint file/table against which to process the RMA.

You typically use this option to process an RMA against an invoice which has been consolidated, brought forward or purged.

Select this to use the Sales Movements for Customer program to display a list of sales movements for the customer.

When you select the Change function to maintain a line, the Movements function is only enabled if no invoice number was previously entered for that line.

You typically use this function when the invoice number is not known, but the serial number is available. You can select the appropriate serial number from the listview of the Browse on Serial Numbers program to find the invoice number on which it was sold.

In addition, when you use this option to select the required serial number, the Warranty date field is set to the expiry date of the serial number selected.

Select this to view or maintain details of the cross-shipment.

This is only available after you save cross-shipment details for an RMA.

Do not select this if the RMA does not involve an invoice. In this case, the word NONE is displayed at the Invoice number field.

Indicate the invoice number against which to process an RMA.

By attaching the RMA to an invoice, the credit is automatically applied to that invoice. In addition, all additional text and/or dangerous goods lines on the invoice are pulled through to the credit note.

You can use the Select Sales Invoice option from the Functions menu to select an invoice from the Reprint file/table against which to process the RMA. This enables you to process an RMA against an invoice which has been consolidated, brought forward or purged.

If you enter an existing invoice number, then you can indicate the lines from the original invoiced sales order to include in the return (see SO Order Lines for Credit Note).

	Once a RMA line is saved for a specific invoice, the invoice number cannot be changed. If the incorrect invoice number was saved against the line, then the line must be deleted and recaptured using the correct invoice number.

Enable this to indicate that you do not stock the item in any of your warehouses.

A non-stocked item is one that does not exist in your inventory control system, and is usually a custom-made item on special request.

Indicate the stock item being returned.

If you entered an invoice number in the Invoice field, then the Browse function displays all items which appeared on the entered sales order invoice (SO Order Lines for Credit Note) or dispatch invoice (SO Dispatch Order Lines from Reprint). Note that if the serial or ECC status of an item has changed after an invoice was created, then any invoice lines created prior to the change cannot be selected using SO Order Lines for Credit Note or SO Dispatch Order Lines from Reprint program.

When browsing on these items for a Kit type or Sub type kit (Stock Code Maintenance - Sales Details pane), then you can indicate the individual kit components to include in the return providing the activity: SO Select individual kit component from invoice for credit is allowed against your operator code (Operator Maintenance - Security tab).

	Miscellaneous charges are ignored by the browse function for a sales order invoice (SO Order Lines for Credit Note). This means that Service Charges attached to a stock item are not added to the RMA for inclusion when the credit note is automatically created.

If you did not enter an invoice number, then all stock items currently defined are displayed within the browse.

	You can only enter a kit item if you selected the setup option: Single level Bill of Materials required (Sales Order Setup - Details tab). In addition, the kit item must have at least one component.

You can only issue a kit item if you selected the setup option: Single level Bill of Materials required (Sales Order Setup - Details tab).

If the stock item is on Partial hold (Stock Code Maintenance), then a warning message is displayed, but can continue to process the line. If the stock item is on Full hold, then you cannot process the line. If the stock item is Obsolete, then a warning message is displayed and you can select an alternate stock item or accept the stock item entered.

This indicates the product class of the item.

For stocked items this defaults to the product class allocated to the stock code and cannot be changed.

You can enter a quantity greater than the original invoice if the activity: RMA Allow total quantity greater than original invoice is allowed for your operator code (Operator Maintenance - Security).

For a cross shipment, this quantity cannot be less than the remaining quantity on the existing cross shipment sales order for the RMA.

Indicate the date on which the warranty expires.

If the line is for a serialized item that has an expiry date, then you can use the Select Serial option from the Functions menu to automatically enter the expiry date of the selected serial in this field. Alternatively, you can manually enter a warranty date.

If the item is still within the warranty period, then the RMA type used is: Defective in warranty.

This is displayed for information purposes.

Serial and lot numbers are recorded at the time of performing an RMA Issue and are allocated at the time of performing the RMA receipt.

If the invoice number was not entered at the time of adding the RMA, then the serial number and lot number fields can be used to locate the invoice number of the item being returned.

Enter the revision level for ECC controlled items.

This function is only enabled if:

Revision is the default wording for this function, but is replaced by whatever wording you defined against these user defined fields (Bill of Materials Setup - Engineering Change Control tab).

Enter the release level for ECC controlled items.

This function is only enabled if:

Release is the default wording for this function, but is replaced by whatever wording you defined against these user defined fields (Bill of Materials Setup - Engineering Change Control tab).

You use the Cross Shipment Details program to enter the cross shipment details.

	You can only access this field if you enabled the option: Create sales order at the Cross-shipment options field (RMA Setup). You can only process a cross shipment for a kit item if you selected the setup option: Single level Bill of Materials required (Sales Order Setup - Details tab).